The real cost of doing nothing
Referrals genuinely work, and plenty of trade businesses run for years on them alone, until a slow patch, a retiring regular customer, or a new suburb you want to expand into exposes that referrals alone don’t scale predictably. A website isn’t a replacement for word of mouth; it’s what catches the demand referrals don’t reach.
Someone in your suburb is searching for your trade right now, website or not. Without one, that search just finds whichever competitor does have a page, the demand doesn’t disappear because you’re not there, it just goes to whoever is.
An old site with a dead contact form or an unclear list of services actively costs you real enquiries that reach the page and bounce, at least a genuinely absent business doesn’t look like it might not be operating anymore.
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